on September 08, 2024
Absolutely buyer beware! So disappointed I didn't spend the extra 58 dollars for the Gretsch case, what a shame, see pictures, spent an hour with clear gorilla glue to keep the top" highgrain " material on as it was cut to short, and came with every curve and angle separated would ABSOLUTELY NOT RECOMMEND NOTHING QUALITY ABOUT THIS CASE.
Service Team:
We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality.We'll contact you soon.
on September 11, 2024
So after combing thru reviews I was resigned and ok with my patch job on the case, that being said I was pleasantly surprised when I received an email asking if I'd like a refund or a replacement, I replied that a new case would be great but what ever they wanted to do would be great.
Today I received a replacement case and it is in good condition. It is this customer service response and action taken that I edit my 1 star review to 4. Our mission thanks you for being so helpful and responsive ...
So after combing thru reviews I was resigned and ok with my patch job on the case, that being said I was pleasantly surprised when I received an email asking if I'd like a refund or a replacement, I replied that a new case would be great but what ever they wanted to do would be great.
Today I received a replacement case and it is in good condition. It is this customer service response and action taken that I edit my 1 star review to 4. Our mission thanks you for being so helpful and responsive to the issue.
It won't let me change satisfaction star but it is a 4
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