Reviews of Glarry Musical Instruments in Glarry UK

Glarry GST-E Electric Guitar Full Size Rosewood Fingerboard HH Pick-up

By P***y

December 20, 2021

I have not received this item. I have been tracking it on the carrier Hermes website where it has been for over a week only to be advised this morning that it had been returned To the sender. I cannot understand the reason for this as there is always someone there, day and night. Now I would like a refund. Not satisfied at all

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

Glarry GIB Bass Guitar Full Size 4 String Burlywood Black Sunset

By A***r

November 30, 2021

They sent me a bass that was all scratched up hoping it was by mistake. It's a great design but not happy with the results as of now. They were supposed to send a return address and nothing yet. I just want it replaced with a new one. Ordered a guitar before I received the bass and now having some regrets. This was a birthday present from my wife and the Guitar was from my kids.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

December 02, 2021

Here is my update on Glarry customer service. The guitar I received was damaged and in doing so Glarry's company asked what can they do. I said I just want a replacement guitar for the one I have. They sent me a tracking number with my new guitar in route. Like I said on my earlier post, the guitar is a good design but now Glarry has won my confidence and trust that they are a more than fair and willing company to keep their customers satisfied. I am very pleased with them striving to rectify a ...

Glarry GP Electric Bass Guitar Burlywood Dark Blue Sunset White Yellow

By C***a

November 21, 2021

Unfortunately, i have not received the bass yet. I know that Fedex already delivered and signed. It is under investigación what happened. I Will let You Know the progress. Thanks

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

December 13, 2021

After Bass reception I found a very good product, and most important Glarry solved all my shipment inconveniences quite well. It means good customer service. Thank you Lin.

Glarry GST-E Electric Guitar Full Size Rosewood Fingerboard HH Pick-up

By R***r

October 18, 2021

The guitar was ok if you don't mind scratches, scuffs and chips!

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

October 31, 2021

Update on my damaged guitar I received, Lin from Glarry solved the problem promptly and I'm very satisfied with the out come. They said they would fix the problem with quality control. I will make more purchases in the future , hopefully with no problems. I would give Lin from Glarry Music five stars for her great customer service!

Glarry GST Rosewood Fingerboard Electric Guitar Black

By P***S

September 16, 2021

SO FRUSTRATED w Glarry customer support! I bought this guitar as it was the lightest strat style I could find. Had spinal surgery and can only lift a certain weight. The listed weight is 5 lbs 2 oz. on this web-site. The unit came in (JUST THE GUITAR) at 5 lbs. 13 Oz. Asked customer service if i could exchange it for ANY strat SKU - ANY COLOR ANY STRAT STYLE that came closer to their declared weight. They would only have to weigh it at the distribution center. Glarry cust. support cannot even ...

Service Team:

Thanks for your comment. We will try harder to offer better products and service.Our Customer Service will contact you soon.

September 21, 2021

The customer service manager (Lin) contacted me and gave me a VERY fair offer. I am impressed with the recovery and will absolutely do business with this company again. GO GLARRY!!

Glarry 20w Electric Guitar Amplifier

By G***n

July 02, 2021

There is a persistent loud hum that comes from the amp even when the guitar is not plugged in. Apparently there is a problem with the electronics in the unit. I have found a work around that I can use until I can buy a quality amp. Can not recommend this amp.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

July 06, 2021

UPDATE: Manager Lin of Glarry Music got in touch with me about my problems with the amp. He was very customer service oriented and after discussing the problem, offered me a refund for the amp, which I accepted. Sometimes you don't know the true character of a company until there is a problem, and then it shows. I am very happy with the way my problem was resolved, and as a result, when I need another musical instrument, Glarry Music will be the first place I shop. My wife bought a clarinet fro ...

Glarry GST Electric Guitar Full Size Blue Black

By R***a

May 18, 2021

Crack on the finish of the rear of the guitar. The discovered the truss rod is inoperable from the factory, the guitar neck has a permanent back bow.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

May 19, 2021

Had an issue with the guitar. Customer service contacted me and resolved it immediately. I tried to change the satisfaction to 5 stars but it won't let me. If you have any issues they will help you quite politely.

Glarry Guitar Stand Multi-Instrument Floorstand Guitar Rack Holder 3 5 9

By G***r

April 24, 2021

Never received this item

April 24, 2021

When I thought they messed up my order they quickly solved the problem, but it won't let me edit the stars, or I would give 5.

Glarry GP Electric Bass Guitar w/ 20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By J***m

April 21, 2021

It has been a week, but the shipping status has never changed. Showing "on the way" ontario CA usa, been 5 days. I see a few people having the same issue. Let me know if it is ever gonna move from where it is sitting. If it was to be delivered on the expected day, it should have made some changes by now.

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

April 26, 2021

I complained previously that the shipping status did not show any changes. Oddly i got the shipment on the expected date. Too bad that i cannot change the satisfaction rate. The quality of the bass guitar is far better than expected. No scratch or cracks whatsoever, and the knobs are not wobbly either, unlike some youtube reviewers' claims. I do not know the sound quality and product quality of other bass guitars, but as a beginner who is a heavy metal fan, it creates the sound the right way, ...

Glarry Portable Grade Electric Guitar Square Hard Case for GST SG and Burning fire Flat Yellow

By J***s

April 19, 2021

I have emailed twice to get a paid return label. I have yet to receive any response. Please contact me asap. Jerry Simmons [email protected] 865-805-4255

Service Team:

Thanks so much for your feedback. Our customer service will contact you soon. If you don't receive our reply, please check your spam folder. We are so sorry for that. Glarry.

Glarry GP Electric Bass Guitar w/ 20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By S***s

April 17, 2021

Still saying on way to UPS after being shipped 13 days ago. Sent email and was told to wait another week and see if it updates. No that's BS!!!!

Service Team:

Thanks so much for your feeback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

Glarry Portable Grade Electric Guitar Square Hard Case for GST SG and Burning fire Flat Yellow

By M***d

April 13, 2021

This case arrived with shipping damage and after contacting customer support I was told the following: "We checked the photos you sent, and we are very sorry for the damage to the case caused during transportation. If it does not affect the use, we will refund you $20, can it? Sorry again, looking forward to your reply. " I will certainly not be purchasing anything further from this company and will recommend my colleagues and clients not do so as well.

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department. We will strengthen our packaging to avoid such damage. Our customer - service will contact you soon. Glarry

April 14, 2021

I appreciate the service the Glarry team provided and they remedied the situation.

Glarry GP Electric Bass Guitar w/ 20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By M***u

April 13, 2021

I haven't received my order yet it has been almost a week and my package has not moved for four days

Service Team:

Thanks so much for your feedback. I am so sorry for the delay. Hope you will receive it soon. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

April 30, 2021

Update: This is actually really good. My package was lost so they te-shipped one to me and it came quickly and perfectly with out any damage. Will consider buying again

Glarry GST Electric Guitar w/20W Amplifier Black Blue White Sunset

By J***i

April 10, 2021

I was very excited for this purchase. The guitar arrived and the disappointment.. was heavy. There's a constant buzzing on the lower strings and the low frets on the E string aren't even close for pitch. The image shows a gap of separation on the fingerboard from the body as well. I emailed customer service about a potential return and they said what came across as, here are instructions to fix it yourself because a return would be too costly. This is likely a one-off situation, so please don't ...

Service Team:

Thanks so much for your feedback.Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

April 20, 2021

5* now for sure. Replacement guitar is on the way. Lin the manager was very respectful and helpful. If something is wrong they will fix it. Happy with my purchase!

Glarry GP Electric Bass Guitar w/ 20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By A***n

April 05, 2021

Worst place to get a guitar, still haven't got mine

Service Team:

Thans so much for your feedback. We appreciate your support for Glarry. Sorry for the inconvenience caused to you! We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

Glarry GJazz Electric Bass Guitar w/20W Amplifier Burlywood Sunset

By B***z

March 25, 2021

For having to choose UPS which makes it difficult to contact them after all of this.

Service Team:

Thanks so much for your feedback, we are so sorry for the issues. Our customer-service will contact you soon. Glarry

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Style Flat Black

By D***y

March 17, 2021

The case arrived damaged in shipping with a big hole in the box and a large dent in a brand new case. Customer support only offered an $8 refund and then went silent. Pretty lame. I thought Glarry would do better than this.

Service Team:

Our customer will contact with you soon.

March 22, 2021

Update to my first review: The customer service issue was resolved. Glarry was very fast in providing a partial refund for the damaged case. The case fits a Jazzmaster-style guitar perfectly. 4 out of 5 stars.

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Style Flat Black

By J***d

March 06, 2021

Guitar and case "bundle" were shipped separately. The guitar arrived two days after the case, and cracked all over. The back of the body, where it connects to the neck, all with multiple cracks... very disappointing.. why a "bundle" if they aren't shipped together?

Service Team:

We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GJazz Electric Bass Guitar w/20W Amplifier Burlywood Sunset

By S***m

March 02, 2021

The bass is amazing looking and the amp is perfect for practice and attaching headphones to. It sounds great so far. Shipping was fast and the package was packed very well. For such a cheap find I am amazed by it and I may order again. I'm willing to give this bass a 5 star review, but there is a MAJOR problem. The lower pickup DOES NOT WORK. I'm not sure what to do. I hope Glarry can offer a fix for it.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

March 04, 2021

The bass is amazing looking and the amp is perfect for practice and attaching headphones to. It sounds great so far. Shipping was fast and the package was packed very well. For such a cheap find I am amazed by it and I may order again. I'm willing to give this bass a 5 star review, but there is a MAJOR problem. The lower pickup DOES NOT WORK. I'm not sure what to do. I hope Glarry can offer a fix for it. EDIT: Glarry took care of my problem with a refund so I could get it fixed. GREAT custom ...

Glarry 20w Electric Guitar Amplifier

By T***e

February 16, 2021

it never came in the mail.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order's status and reply you in 24 hours. Please pay attention to your emails. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry 20w Electric Guitar Amplifier

By J***z

February 14, 2021

It's terrible! It has this irritating humming noise and the sound quality is horrible. Waste of money and time don't buy this!

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry Portable Grade Electric Guitar Square Hard Case for GST SG and Burning fire Flat Yellow

By G***m

February 14, 2021

The two outside locks were not properly installed causing them not to hold the case closed. https://youtu.be/F717WX2l4ss ***Updated review. Glarry quickly resolved my problem with complete satisfaction.

Glarry GJazz Electric Bass Guitar Sunset Black Burlywood White

By A***z

February 02, 2021

Came in unplayable, with no sound whatsoever! Had to take apart the entire bass to replace parts and re-solder the electronics just to get a sound out of it, DO NOT RECOMMEND FOR ANYONE NEW TO FIXING BASS GUITARS!

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GJazz Electric Bass Guitar Sunset Black Burlywood White

By S***e

January 23, 2021

To be honest I didn't have crazy high expectations, and the actual sound of the bass is better than what I had expected for the price. I'm giving this a 1 star review because out of the box the fret ends are so sharp on both sides of the neck that's it's like a cheese grater for your hands. I'm going to have to get the proper tools and fix it myself or pay someone to do it which will probably cost more than the bass itself. Was looking forward to receiving it all week, and now i'm stuck with eit ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GJazz Electric Bass Guitar Sunset Black Burlywood White

By T***y

January 05, 2021

I never Got it ... was a late Christmas present and I already told them about it so i look Like an ass ..

Service Team:

I am really so sorry for delay. You may receive it on Jan.07th. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GJazz Electric Bass Guitar Sunset Black Burlywood White

By K***o

January 04, 2021

Item keeps saying shipped on 12/23, no record of it shipping. Tracking says still not shipped. Glarry blames UPS, but they say they don't have it yet. Keep getting the runaround via email on both of my items. They charged me right away no problem but no one can tell me why it truly hasn't been shipped. Lame! EDITING to add that again I get a disjointed email from someone blaming UPS for not picking up the order after 12 days. NOT TRUE. SO ANNOYING!

Service Team:

We are so sorry for delay. Your order have been shipped wait for pick up. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GP Electric Bass Guitar Burlywood Dark Blue Sunset White Yellow

By J***s

January 06, 2021

Bass received on Jan. 4 It is defected has glue. all over it and pick guard scared. Looks like it is a return and repair attemped. I ordered another one, a GIB bass instead would like to return this one . Please send return info to be reimbursted.

Service Team:

We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GP Electric Bass Guitar w/ 20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By A***s

December 28, 2020

I have no review my order yet

Service Team:

We are so sorry for delay.If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry Portable Grade Electric Guitar Square Hard Case for GST SG and Burning fire Flat Yellow

By R***n

December 28, 2020

It's been over 2 weeks and I still haven't received the case.Paid for express shipping to start with and had to call in to see where it was and it hadn't shipped yet.The money for shipping was refunded.Still waiting for my order that was supposed to be here before Christmas as it was a gift.Not a happy customer.

Service Team:

We are so sorry for delay.If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GP Electric Bass Guitar w/ 20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By M***z

January 09, 2021

Great customer service, easy to deal with!!