October 16, 2020
First, I want to say thank you so much for being a blessing to our son. He has been wanting and saving for his own base guitar for over a year. He watches your youtube videos daily and while as a parent it kind of drives us crazy, LOL, we know he is gifted and we want to be encouraging towards him using his gifts. Second, I also want to thank you for such a prompt resolving of the issue with the first guitar we were sent. Because he had waited so long saving money to purchase this guitar, when i ...
First, I want to say thank you so much for being a blessing to our son. He has been wanting and saving for his own base guitar for over a year. He watches your youtube videos daily and while as a parent it kind of drives us crazy, LOL, we know he is gifted and we want to be encouraging towards him using his gifts. Second, I also want to thank you for such a prompt resolving of the issue with the first guitar we were sent. Because he had waited so long saving money to purchase this guitar, when it arrived and he saw the flaws, he was kind fo deflated. But when we reached out to you to address this and to corrected it, I had no idea that you would send him an entirely brand new guitar. I want you to know that this truly spoke volumes to the kind of business you run and the desire you have to ensure that your customers are happy. I am pretty sure that you will have a customer for life because of this. Thank you so much and we look forward to the many hours of noise our son will bring to the house (LOL) as a result of your prompt, courteous and honest customer service.