January 16, 2020
Package arrived with everything as promised. You should take their recommendation of taking it to someone knowledgeable to get it setup correctly. Glarry customer service has been responsive and fair in supporting us. Our initial efforts to setup the instrument at home was less than successful, because we failed to spot that the strings were threaded backwards through the pegs. Violin teacher rectified this. The instrument can now hold a tuning. However, the fine tuners do not work and the ...
Package arrived with everything as promised. You should take their recommendation of taking it to someone knowledgeable to get it setup correctly. Glarry customer service has been responsive and fair in supporting us. Our initial efforts to setup the instrument at home was less than successful, because we failed to spot that the strings were threaded backwards through the pegs. Violin teacher rectified this. The instrument can now hold a tuning. However, the fine tuners do not work and the teacher diagnosed it to be that the tailpiece is not fitted onto the instrument properly, so the fine tuners cannot affect the tuning as they should. Glarry resolved this with us in a satisfactory manner, and though it can only be tuned through the pegs, it can be played adequately for a beginner. Overall, I am happy with my purchase and would do it again.
Please Note:
1. Likely need to buy a different shoulder rest. Could not get theirs to fit right.
2. Their customer service responds in the evenings typically. I was not able to locate a phone number to call them, so all support was done through email.
Service Team:
We appreciate your support for Glarry. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Thanks for your support.