on March 14, 2022
This is my first Glarry guitar that I'm less than impressed with. Not only did it arrive damaged but also arrived with defects. I needed the guitar in a big hurry for a show that was only three days away. I did not have time to wait for another to arrive, so I decided to repair this guitar myself. The guitar arrived with the pickup selector switch broken off at the metal stem. There are also heavy black marks on back of the neck. It took 600 grit sandpaper to reduce these marks. The marks appare ...
This is my first Glarry guitar that I'm less than impressed with. Not only did it arrive damaged but also arrived with defects. I needed the guitar in a big hurry for a show that was only three days away. I did not have time to wait for another to arrive, so I decided to repair this guitar myself. The guitar arrived with the pickup selector switch broken off at the metal stem. There are also heavy black marks on back of the neck. It took 600 grit sandpaper to reduce these marks. The marks apparently go deep into the wood. The body of the guitar looks like it was poorly sanded before painting but it's good enough for a rowdy bar guitar. Lastly the nut was not glued on at all. It drifted both directions while playing. I did not have time to send this guitar back and wait for another. However, I will send any future Glarry guitar I purchase back if it arrives in such a poor condition. Had someone else ended up with this guitar who didn't have the means to take care of it, they would have had a big hassle. Do better next time Glarry!
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry