Hi I notified the technician to follow up, please check the email, because I am not sure whether this is a guitar or AMP problem. Can you try if the FAQ can help you? https://www.glarrymusic.com/faqs-center/amplifier-amp-q-13.html
Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department. We will strengthen our packaging to avoid such damage. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry