July 22, 2020
This was my third order with Glarry, poor intial customer service. After having claimed to have shipped the order on 7/10, and 3 emails to customer service during the following week, order was finally shipped from NJ on 7/17, which I received the following day from UPS. There were some quality control issues with the bass, string nut not seated properly in groove and bent. Several pickguard screws were stripped. I contacted CS again, and after several emails a partial refund was agreed upon, whi ...
This was my third order with Glarry, poor intial customer service. After having claimed to have shipped the order on 7/10, and 3 emails to customer service during the following week, order was finally shipped from NJ on 7/17, which I received the following day from UPS. There were some quality control issues with the bass, string nut not seated properly in groove and bent. Several pickguard screws were stripped. I contacted CS again, and after several emails a partial refund was agreed upon, which as of now I am still waiting for. I understand the upsurge in online orders is slowing down a lot of business, but it seems Glarry is not taking responsibility on their end, and too quick to blame delays on UPS, and other circumstances beyond their control. Just be honest up front Glarry, and we will have a much better business relationship. I know what kind of quality to expect from Glarry for the price. So far, of the 3 guitars I now have, there have been relatively few "have to" repairs to get the instruments functioning properly. I purchase these with modifications in mind before I receive them, but be aware that I would not purchase these as a new beginner without having someone experienced to set them up and if necessary, make minor repairs. These ARE very serviceable instruments given a little TLC, and worth the price, even with the added cost of some modifications or minor repairs. At this time I am unable to give Glarry products or customer service a 5 rating...keep on trying. Maybe you can impress me on my next order.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry